Privacy Policy
Last updated: May 2026
1. Overview
2EZ TEK LLC ("2EZ TEK", "we", "us", or "our") operates the website located at 2eztek.com and provides fitness equipment repair, assembly, installation, and maintenance services across Dallas Fort Worth, Texas. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, phone number, and email address when you submit a service request or contact form
- Service address when you request an in-home or commercial service visit
- Equipment details including brand, model, and issue description
- Payment information processed through secure third-party payment processors
- Communications you send us via email, phone, or the website chat
We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages through analytics tools including Google Analytics and PostHog.
3. How We Use Your Information
We use the information we collect to:
- Schedule and fulfill fitness equipment repair, assembly, and maintenance service requests
- Contact you about your service request, appointment, or follow-up
- Send confirmation emails and service updates
- Improve our website, services, and customer experience
- Respond to your inquiries and provide customer support
- Comply with legal obligations
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service technicians and staff to fulfill your service request
- With third-party tools we use to operate our business (email delivery, analytics, CRM)
- When required by law or to protect the rights and safety of 2EZ TEK or others
5. Data Retention
We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations. Service request records may be retained for up to 7 years for business and tax purposes.
6. Cookies and Analytics
Our website uses cookies and similar tracking technologies to analyze traffic and improve user experience. We use Google Analytics and PostHog for website analytics. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. Most browsers allow you to control cookies through their settings.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information, subject to legal obligations
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at support@2eztek.com.
8. Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use caution when sharing personal information online.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us: